Terms of service
Truebound Terms of Service
Truebound (ABN 90 207 618 630), Melbourne, Victoria, Australia. Effective 21 July 2026.
These Terms of Service govern your access to and use of the Truebound website at https://truebound.com.au, any landing pages, subdomains and online stores we operate, and any content, features or functionality we make available through them (together, the "Site").
By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.
These Terms should be read together with our Privacy Policy and our Refund, Cancellation and Service Terms, which are incorporated by reference.
1. Who we are
Truebound is a video content production and performance marketing agency based in Melbourne, Victoria, Australia. Our contact details are set out at the end of these Terms.
2. Who can use the Site
2.1 You may use the Site if you are at least 18 years old and legally able to enter into a binding contract in your jurisdiction.
2.2 If you are using the Site on behalf of a business or organisation, you warrant that you are authorised to bind that business or organisation to these Terms.
2.3 The Site is directed at users in Australia and, where relevant, users in New Zealand and the United States. If you access the Site from any other location, you do so on your own initiative and are responsible for complying with local law.
3. Acceptable use
3.1 You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the Site.
3.2 You must not:
- use the Site in any way that breaches any applicable law or regulation;
- attempt to gain unauthorised access to the Site, our servers, or any related systems or networks;
- interfere with, disrupt, or overload the Site or any connected infrastructure;
- introduce viruses, trojans, worms, logic bombs or any other malicious code;
- scrape, crawl, harvest, or use automated tools to extract data from the Site, except for lawful indexing by public search engines;
- reverse engineer, decompile, or otherwise attempt to derive the source code of any software made available through the Site;
- copy, reproduce, republish, distribute, sell, or exploit any part of the Site or its content, except as expressly permitted by these Terms;
- use the Site to send unsolicited marketing, spam, or harmful communications;
- impersonate any person or misrepresent your affiliation with any person or organisation; or
- use the Site to develop, train, or benchmark artificial intelligence models without our prior written consent.
3.3 We may suspend, restrict or terminate your access to the Site at any time if you breach clause 3.
4. Purchases and engagements
4.1 Digital products purchased through our online store, and services engaged through proposals, contracts or invoices, are governed by our Refund, Cancellation and Service Terms, available at https://truebound.com.au.
4.2 By making a purchase or engaging our services, you accept those terms.
4.3 We may refuse or cancel any purchase or engagement in accordance with our Refund, Cancellation and Service Terms, or where required by law.
5. User submissions
5.1 Where you submit information to us through the Site (for example, through a contact form, booking form, or newsletter signup), you agree that the information you provide is accurate, current, and complete, and that you have the right to provide it.
5.2 Where you submit content to us (including text, images, video, testimonials, or other materials), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content for the purposes of responding to your submission and delivering our services.
5.3 We are not obligated to review, publish, respond to, or store user submissions, and we may remove or refuse to accept any submission at our discretion.
6. Intellectual property
6.1 The Site, and all content on the Site (including text, graphics, logos, images, video, audio, software, layout, code, and design), is owned by Truebound or our licensors and is protected by Australian and international copyright, trademark and other intellectual property laws.
6.2 The name "Truebound", our logos, and any related branding are trademarks of Truebound and may not be used without our prior written consent.
6.3 You are granted a limited, non-exclusive, non-transferable licence to access and view the Site for your personal or internal business use. All other rights are reserved.
6.4 Nothing on the Site should be taken as granting any licence or right to use any intellectual property, other than as expressly stated in these Terms.
7. Content on the Site
7.1 Content on the Site (including blog posts, guides, case studies, videos, downloadable resources, and marketing content) is provided for general information and marketing purposes only.
7.2 We use reasonable efforts to keep content accurate and up to date, but content on the Site is not:
- professional advice (including legal, financial, tax, marketing, or business advice) tailored to your circumstances;
- a guarantee, warranty or representation about outcomes; or
- a substitute for engaging our services or seeking independent professional advice.
7.3 You rely on Site content at your own risk. Where you require advice or an outcome, you should engage us formally under our Refund, Cancellation and Service Terms.
8. Third-party links, platforms and integrations
8.1 The Site may contain links to, or integrate with, third-party websites, platforms, services and content, including Meta, LinkedIn, Google, YouTube, TikTok, Vimeo, Cal.com, Shopify, Stripe, Ignition, and others.
8.2 We do not control, endorse, or take responsibility for the content, practices, availability, security or accuracy of third-party sites and services.
8.3 Your use of any third-party site or service is governed by that third party's terms and privacy policy, which you should review separately.
9. Availability of the Site
9.1 We aim to keep the Site available and functioning, but we do not guarantee uninterrupted, error-free, or secure access.
9.2 The Site may be unavailable from time to time due to maintenance, updates, technical issues, third-party outages, or events beyond our control.
9.3 We may modify, suspend, or discontinue the Site (or any part of it) at any time, without notice, without liability.
10. Disclaimers
10.1 The Site and its content are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no representation or warranty of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or availability.
10.2 We do not warrant that:
- the Site will meet your requirements or expectations;
- the Site will be uninterrupted, timely, secure or error-free;
- the results obtained from using the Site will be accurate or reliable; or
- any defects in the Site will be corrected.
10.3 Nothing in clause 10 excludes, restricts or modifies any guarantee, warranty, right or remedy you have under the Australian Consumer Law, the Federal Trade Commission Act, applicable state consumer protection laws, or any other law that cannot lawfully be excluded, restricted or modified.
11. Limitation of liability
11.1 To the maximum extent permitted by law, Truebound (and our directors, officers, employees, contractors and agents) will not be liable to you for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or savings, whether in contract, tort (including negligence), statute or otherwise, arising out of or in connection with your use of the Site.
11.2 To the maximum extent permitted by law, our total aggregate liability to you in relation to the Site (excluding liability under our Refund, Cancellation and Service Terms for engagements you have with us) is limited to AUD $100.
11.3 To the extent our liability for a breach of a non-excludable guarantee under the Australian Consumer Law or other non-excludable law cannot be excluded, our liability is limited, at our option, to:
- resupplying the services or product; or
- paying the cost of having the services or product resupplied.
11.4 Nothing in these Terms excludes, restricts or modifies liability that cannot lawfully be excluded, restricted or modified.
12. Indemnity
You agree to indemnify Truebound against any claim, loss, damage, cost or expense (including legal costs on a solicitor and client basis) that we suffer or incur as a result of:
- your breach of these Terms;
- your misuse of the Site;
- your infringement of any law, or of any third-party right, in connection with your use of the Site; or
- content you submit to us through the Site.
13. Privacy
Our handling of personal information is governed by our Privacy Policy, available at https://truebound.com.au. By using the Site, you acknowledge that you have read the Privacy Policy.
14. Australian Consumer Law
14.1 Our Site and services come with guarantees that cannot be excluded under the Australian Consumer Law.
14.2 Nothing in these Terms is intended to exclude, restrict or modify any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
15. USA and international users
15.1 If you access the Site from outside Australia, you do so on your own initiative and are responsible for compliance with local law.
15.2 Where you are located in the United States, nothing in these Terms is intended to exclude, restrict or modify any right you have under the Federal Trade Commission Act, applicable state consumer protection statutes, or other law that cannot lawfully be excluded.
15.3 California residents and residents of other US states with specific consumer protection statutes retain the rights available under those statutes.
16. Termination
16.1 We may suspend or terminate your access to the Site at any time, without notice, if we reasonably believe you have breached these Terms or if we discontinue the Site.
16.2 Clauses that by their nature survive termination (including intellectual property, disclaimers, limitation of liability, indemnity, governing law and jurisdiction) will continue to apply.
17. Notices
17.1 Any formal notice under these Terms must be sent by email to team@truebound.com.au (for notices to Truebound) or to the email address you last provided to us (for notices to you).
17.2 Notices are taken to be received on the next business day in Melbourne, Victoria.
17.3 Informal communications through chat, direct message, or social media do not count as formal notice.
18. Entire agreement and precedence
18.1 These Terms, together with our Privacy Policy and our Refund, Cancellation and Service Terms, form the entire agreement between you and Truebound in relation to your use of the Site.
18.2 Where there is any inconsistency between documents, the order of precedence is: (a) a signed contract or statement of work between you and Truebound, (b) our Refund, Cancellation and Service Terms, (c) these Terms, (d) our Privacy Policy (for privacy matters), (e) any other written or oral communications.
19. Assignment
19.1 Truebound may assign, novate or transfer these Terms, in whole or in part, to a related entity or a successor to our business.
19.2 You may not assign, novate or transfer these Terms without our prior written consent.
20. Severability
If any part of these Terms is found by a court or regulator to be invalid, illegal or unenforceable, that part is severed and the remainder of these Terms continues in full force and effect.
21. Waiver
A failure or delay by us to enforce any part of these Terms is not a waiver of our right to enforce that part later.
22. Governing law and jurisdiction
22.1 These Terms are governed by the laws of Victoria, Australia.
22.2 Subject to any non-excludable right you have to bring proceedings in the jurisdiction in which you reside, you and Truebound submit to the exclusive jurisdiction of the courts of Victoria, Melbourne, Australia, and courts competent to hear appeals from those courts.
23. Changes to these Terms
We may update these Terms from time to time. The current version will always be available at https://truebound.com.au, with the effective date shown at the top. Your continued use of the Site after an update takes effect constitutes acceptance of the updated Terms.
24. Contact
Truebound
ABN 90 207 618 630
Melbourne, Victoria, Australia
Email: team@truebound.com.au
Phone: (03) 4422 4333
Website: https://truebound.com.au